Customer Support Specialist (May 2023)

About Capital One

Capital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking, and savings accounts, headquartered in McLean, Virginia.

Your responsibilities

• Have effective, impactful conversations with the customers to understand their individual circumstances and agree on a suitable solution from a range of options that will support them
• Understand regulatory/industry requirements when speaking with customers and ensure that you remain compliant
• Support, educate and signpost customers to additional support to help set them up for success with credit going forward
• Use your judgment when assessing the right outcome for the customer
• Support the customers through a range of challenging and sensitive situations taking into account any vulnerabilities 

Training & development

At Capital One, they will invest in you at every stage. Their associates are empowered to build lasting professional and social relationships, get immersive hands-on learning, and gain skills-based knowledge through mentoring programs, targeted learning plans, competency-based development, and educational assistance.

Compensation & benefits

Capital One UK offers competitive salaries, benefits, and a working environment where you’re valued as part of the team. The salary payment for the position is GBP 24,000, alongside this you will get great secondary benefits such as:

• Stock purchase plan
• Employee & educational assistance
• Life and Medical insurance
• Flexible spending account
• Cycle to work scheme
• Fitness programs
• Enhanced parental leave

Career progression

The Magellan program is just one of the opportunities available to Capital One associates looking to continue on a trajectory of great career success. During the program, participants are guided through a robust agenda, including topics like developing their own personal marketing plan to highlight their skills and polishing their resume, as well as learning to identify potential roadblocks to success and develop strategies to combat them.

Work-life balance

Capital One's hybrid working model offers you the flexibility to work from its offices and home when you need to. The firm is big on collaboration and connection, and so generally encourages its associates to use the offices on Tuesdays, Wednesdays, and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with.

Company culture

To make banking better, this company adopts certain values that have shaped its corporate culture over the years. These values are excellence and doing the right thing. The company also welcomes diversity among its employees to create an inclusive environment that will alienate no one, including new intakes such as fresh graduates and interns. There's a good balance in the staff population between both genders.

About you

• An excellent verbal communicator
• Passionate about delivering great customer service
• A natural problem solver focused on getting the right outcomes
• Ability to empathize with customers who may be experiencing a difficult stage in their life
• A confident and personable individual
• A high level of resiliency that equips you to deal with the challenging and sensitive situations the customers may be facing 
• Ability to pick up on signs of vulnerability and financial difficulty and be comfortable exploring this with the customer in a sensitive manner 
• Proactive about your own learning and development

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Sources

• Capitalonecareers.com
• Youtube.com
• Glassdoor.co.uk