What It Does: Capita provides several services for its clients, including back-office administration, customer service, finance & treasury claims, staff support & training, HR, policy administration, advisory services, corporate services, offshore outsourcing, and many others.
Mission: Capita's mission statement is to simplify the connection between government and citizens and between businesses and customers through the delivery of innovative consulting services and digital solutions which helps its clients focus on their strengths to ensure better outcomes.
Size and Presence: Capita has several thousand employees across six locations in the UK. Its headquarters is located in London.
Best Known For: When it comes to customer solutions, Capita is the go-to company and a leader in the professional services industry. Its services cut across several industries, and some of its clientele includes top companies in their respective industries. Capita is best known as the biggest business process outsourcing firm in the UK.
The Good Bits: The work is exciting. Employees enjoy good work benefits. There are learning and career development opportunities. Capita provides flexible working arrangements.
The work-life balance is good. The company has a great working environment.
The Not-So-Good Bits: The job comes with high expectations.
Capita came into existence in the late 20th century. This company was established as an arm of the Chartered Institute of Public Finance and Accountancy in 1984. Three years later, a management buy-out gave Capita its independence. During the breakout, the firm had a workforce of 33 employees. In 1991, Capita became a publicly traded firm and was listed on the London Stock Exchange. Rod Aldridge was the Executive Chairman of the firm during this time. He stepped down in 2006. He was replaced by Paul Pindar. The company gradually grew to the status of an FTSE 100 member by this time. In late 2009, Capita announced that it would move Capita Financial Group, a subsidiary, to Leeds.
Two years later, Capita purchased Ventura for £65 million. This move strengthened Capita's customer service operations. In 2013, the firm purchased Fire Service College from its previous owner for £10 million. The following year, Pindar stepped down from the leadership mantle and was succeeded by Andy Parker. In 2015, Capita purchased a customer call centre firm, Avocis. In late 2017, Johnathan Lewis succeeded Andy Parker as the head of Capita. In 2018, Capita made a call to raise £701 million after it incurred huge losses in 2017. In 2019, Capita rebranded as a living wage employer and changed its logo.
Capita's culture is founded on the strength of four core values, namely Open (being transparent, honest, and respectful), Ingenious (believing nothing is impossible to achieve), Collaborative (believes in achieving more through collective efforts), and Effective (it cares about doing the best job). Capita is an employee-centric organisation, a trait that makes this firm the best place for fresh graduates and interns. The company ensures that its employees are well-treated and that their interests are considered. Capita embraces everyone in its employee pool regardless of their ethnicities, religions, disability, sexuality, gender, socioeconomic background, gender identity, etc. The firm's dress code is business professional.
Capita has an apprenticeship programme for its emerging talents. School leavers who want to continue studying without being burdened by student loans and earning a living can participate in this programme. This apprenticeship scheme equips them with relevant expertise, experience, and qualifications to make them highly employable individuals. Capita also offers a programme for military veterans or service leavers who can gradually undergo the transition back to civilian life and pick up valuable industry skills along the way.
Capita pays its fresh graduates an average of £35,000 yearly.
The firm hopes to achieve net zero carbon emissions into the environment by 2035.
There's no widely published controversy involving Capita in the UK.